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 Consumer Information

Below is a summary of consumer information that is made available to all students at the University of Michigan in accordance with federal regulations in the Higher Education Act of 1965, as amended.  Each topic listed gives a brief description of the information that must be disclosed and explains how it can be obtained.  If you need assistance or would like a paper copy, contact the Office of Financial Aid, 2500 Student Activities Building, 515 E. Jefferson St.  (All addresses listed in this document end with: University of Michigan, Ann Arbor, MI  48109.)

If you would like to print/view a PDF copy of this material, see our Publications page.

On this page

Note to Graduate Business, Dental, Law and Medical Students:

Contact your respective financial aid office for more details specific to your program. All other students should refer to information on this website:

Graduate Business Students contact:
Stephen M. Ross School of Business Financial Aid Office
701 Tappan, Wyly 3700
Email: rossfinaid@umich.edu
Tel: (734) 764-5139

Graduate Dental Students (other than Ph.D.) contact:
Office of Financial Aid Dental (D.D.S.) Students

School of Dentistry
1011 N. University
Email: financial.aid@umich.edu
Tel: (734) 763-4119

Law Students contact:
Law School Office of Financial Aid
2200 South Hall; 701 S. State St.
Email: lawfinaid@umich.edu
Tel: (734) 764-5289

Medical School Students contact:
Medical School Financial Aid Office
C5124 Med Sci I
1301 Catherine 
Email: medfinaid@umich.edu
Tel:  (734) 763-4147

 

INFORMATION ABOUT THE INSTITUTION

In this section

 FAMILY EDUCATIONAL RIGHTS AND PRIVACY ACT (FERPA)

In carrying out their assigned responsibilities, many offices at the University of Michigan collect and maintain information about students. Although these records belong to the university, both university policy and federal law accord students a number of rights concerning these records. The federal Family Educational Rights and Privacy Act of 1974 (FERPA) establishes the rules and regulations regarding access to and disclosure of student records. 

To fulfill FERPA requirements, the university has established Policies on Student Records. These policies outline a student's rights regarding his/her records, where records about the student may be kept and maintained, what kinds of information are in those records, the conditions under which the student or anyone else may have access to information in those records, and what action a student can take if it is believed that the information in his/her record is inaccurate or that the student's rights have been compromised. The policies on student records are published by the Office of the Registrar.  For more information or to receive a copy, contact the Office of the Registrar, 1207 LS&A Building, 500 South State St., Tel:  (734) 764-3507.

Because the university does not maintain all student records in one location, each office that maintains student records is required by the U-M Regents to develop a written policies and procedures statement for handling those records; that statement is available for students to examine in the respective offices. In addition, copies of the university's policies on student records and the pertinent federal law, FERPA, are posted in the Office of the Registrar's Student Services locations and are also available in all deans' offices (see Contact Information for Admitting Offices, Schools, and Colleges at right).

 FACILITIES & SERVICES FOR DISABLED STUDENTS     

For information on facilities and services for disabled students, contact the Office of Services for Students with Disabilities, G-664 Haven Hall, 505 S. State Street, Tel: (734) 763-3000; TTY: (734) 615-4461; instant message (AIM) SSDFrontDesk; web: http://ssd.umich.edu

 STUDENT BODY DIVERSITY    

For information about the diversity of the university student body, contact the Office of Budget and Planning, 520 E. Liberty, Suite 300, Tel: (734) 763-9954, or visit http://obp.umich.edu.

The  U-M Expect Respect initiative through the Office of Student Life celebrates diversity and fosters respect for each person. For more, visit www.urespect.umich.edu or view this video created by the U-M student video production group Filmic:

 

 

 COST OF ATTENDING THE UNIVERSITY     

For actual tuition and fee charges contact:

  • Office of the Registrar
    1210 LSA Building
    500 South State Street
    Ann Arbor, MI  48109-1382
    Phone: (734) 615-1572
    ro.umich.edu/tuition

For estimated tuition and fees, books and supplies, room and board, and personal/miscellaneous expenses contact:

  • Office of Financial Aid
    2500 Student Activities Bldg.
    515 E. Jefferson St.
    Tel:  (734) 763-6600
    www.finaid.umich.edu/Cost
     
  • Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office for this information (see listings above).

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 REFUND POLICY  

The university has a tuition refund policy that stipulates the amount of tuition and fees that are refunded to a student who withdraws from all classes during a term.  This policy is published by the Office of the Registrar and by the Office of Financial Aid on the web and in publications.  View the refund policy or contact the Office of Financial Aid. 

Graduate Business, Dental, Law and Medical students:  Contact your respective financial aid office (see listings above) to request refund policy information.

 WITHDRAWAL PROCEDURES    

Students who are withdrawing from all classes at the university must notify the Registrar's Office by following specific withdrawal procedures posted by the Office of the Registrar.  For more information, contact the Office of the Registrar.

Graduate Business, Dental, Law and Medical students:  Contact your respective financial aid office (see listings above) to request withdrawal procedures.

 REPAYMENT POLICY (RETURN OF TITLE IV AID)   

The federal government mandates that students who withdraw from all classes may only keep the financial aid (federal "Title IV" grant and loan assistance) they have "earned" up to the time of withdrawal. Funds that were disbursed in excess of the earned amount must be returned by the university and/or the student to the federal government. The repayment policy is available on the web or by contacting the Office of Financial Aid.

Graduate Business, Dental, Law and Medical students:  Contact your respective financial aid office (see listings above) to request repayment policy information.

 DESCRIPTIONS OF ACADEMIC PROGRAMS    

Information on the university's academic programs, degree offerings, and plans for future programs is available from the various schools/colleges and admitting offices (Undergraduate Admissions and Rackham School of Graduate Studies).  See www.umich.edu/schools-colleges or contact information for indidivdual schools and colleges in the blue column on the right.

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 INSTRUCTIONAL FACILITIES AND LABS     

Information on the university's instructional facilities and laboratories is available from the various schools/colleges and admitting offices (Undergraduate Admissions and Rackham School of Graduate Studes); see www.umich.edu/schools-colleges for contact information. Also see http://www.lib.umich.edu/libraries for information on library resources at the university. 

 FACULTY     

Information on the university's faculty and instructional personnel is available from the various schools/colleges.  See www.umich.edu/schools-colleges or the contact information in the right blue column.  See the Center for Research on Learning and Teaching website at http://www.crlt.umich.edu/gsis/gsitraining for information on training provided to graduate student instructors at the university.

 ACCREDITATION INFORMATION    

Students may review copies of documents regarding entities that accredit, license, or approve the institution and its programs.  The University of Michigan is accredited by the North Central Association of Colleges and Schools, Higher Learning Commission, 30 North LaSalle Street, Suite 2400, Chicago, Illinois 60602-2504. Tel: (800) 621-7440. Contact the U-M Office of Budget and Planning to review the accreditation documents:  Office of Budget and Planning; (734) 998-7654; email opbcontact@umich.edu; web: http://obp.umich.edu.  For accreditation information for the various U-M schools/colleges, contact the schools/colleges directly; see www.umich.edu/schools-colleges or the contact information in the right blue column.

 COPYRIGHT INFRINGEMENT POLICIES     

Information about the university's policies related to the use of copyrighted material, including peer-to-peer file sharing, can be found on the Copyright at the University of Michigan website at  www.lib.umich.edu/copyright.

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INFORMATION ABOUT STUDENT FINANCIAL ASSISTANCE

In this section

Graduate Business, Dental, Law and Medical Students: Contact your respective financial aid office (see listings in the right column) to request the aid information listed below.

All Other Students: Contact the Office of Financial Aid.  Most information is available in the Office of Financial Aid publication Required Reading and on the following web pages:

Types of Aid

How to Apply for Aid

Eligibility for Financial Aid

How Financial Aid Is Awarded

Aid for Study Abroad: Students enrolled in U-M-sponsored study abroad programs may apply for financial aid through the Office of Financial Aid. 

Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).

University Code of Conduct for Student Loans: The University adheres to a code of conduct regarding relationships with providers of educational loans. This information may be found on the U-M Provost's website along with other resources and policies relating to conflict of interest.

 

 RIGHTS AND RESPONSIBILITIES OF AID RECIPIENTS     

  • Renewing Your Aid:
    See our terms and conditions page for information.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).
  • Satisfactory Academic Progress
    This is the term used to denote a student's successful completion of course work toward a degree.  Students must maintain specific, satisfactory academic progress requirements to be eligible for financial aid.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).
  • Disbursement of Your Aid Funds (method and frequency) 
    Financial aid is disbursed (released) to students in different ways depending on the type of aid and other factors.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).
  • Terms/Conditions of Employment Provided as Financial Aid: 
    See our information on Work-Study & Other Jobs and see the Student Employment Office website at www.studentemployment.umich.edu.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).
  • Terms of Student Loans, Including Necessity of Repayment and Sample Repayment Schedule: See our Loans and Repaying Your Student Loans pages.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).
  • Terms/Conditions of Deferment or Cancellation of Perkins Loan, Direct Stafford, or FFEL Loan Because of Volunteer Service:
    Students may receive deferment or cancellation of loans for volunteer service such as Peace Corps, Armed Services, etc.  See the terms of each type of loan.
    Graduate Business, Dental, Law, and Medical students:  Contact your respective financial aid office (see listings above).

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 SCHOLARSHIP FRAUD:   

The College Scholarship Fraud Prevention Act of 2000 was passed to protect against fraud in student financial aid by establishing stricter sentencing guidelines for criminal financial aid fraud. According to the Federal Trade Commission, perpetrators of financial aid fraud often use the following lines to sell their scholarship services; students should avoid any scholarship service or website that says the following:

  • "This scholarship is guaranteed or your money back."
  • "You can't get this information anywhere else."
  • "I just need your credit card or bank account number to hold this scholarship."
  • "We'll do all the work."
  • "This scholarship will cost some money."
  • "You've been selected by a 'national foundation' to receive a scholarship" or "You're a finalist" in a contest you never entered.

The U.S. Department of Education notes that there is no need to any student to pay for college preparation or financial aid advice. High school counselors, college financial aid administrators and the Federal Student Aid Information Center all provide help for free. Visit www.federalstudentaid.ed.gov/LSA for lists of fraud warning signs and free sources of aid information.

If you believe you've been the victim of scholarship fraud, wish to file a complaint, or want more information, call 1 (877) FTC-HELP or visit the Federal Trade Commission website. Also, visit the U.S. Department of Education Office of the Inspector General.

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STUDENT OUTCOMES

In this section

 GRADUATION AND RETENTION RATES   The Office of the Registrar offers up-to-date data on degrees conferred, enrollment reports, freshmen retention rates and race and ethnicity reports for annual degrees. Visit www.ro.umich.edu and click on "Enrollment and Degree Reports." Graduation rates are also published through the Office of Budget and Planning's website. Visit http://obp.umich.edu/root/facts-figures/students/graduation-degrees for the most recently published graduation rates of freshman cohorts. Information is also included in the Office of Budget and Planning's Michigan Almanac, Chapter 4 "Undergraduate Student Success." Data is updated regularly by the U-M Office of Budget and Planning.

 GRADUATION AND RETENTION RATES FOR STUDENT ATHLETES    

This must be provided to student-athletes, their parents, high school coaches, and guidance counselors when an athletically related student aid offer is made.  The NCAA provides this information directly to high schools.  For information, contact the Athletic Department, 1000 S. State St., Tel: (734) 647-2583.

 EMPLOYMENT FOR GRADUATES    

Available information about job placement rates and the types of employment obtained by U-M graduates may be obtained from the U-M Career Center, the career services offices of the U-M schools and colleges, and the Office of Budget and Planning.

 GRADUATE AND PROFESSIONAL EDUCATION FOR GRADUATES    

Available information about the types of graduate and professional schools in which U-M graduates enroll may be obtained from the U-M Career Center the career services offices of the U-M schools and colleges, and the Office of Budget and Planning.

 ATHLETIC PROGRAM PARTICIPATION AND FINANCIAL SUPPORT DAT

As part of The Equity in Athletics Disclosure Act, information on annual participation rates and financing of men's and women's sports in intercollegiate athletic programs is available by request to students and the general public. For more information or to receive a copy of the report, contact the Athletic Department, 1000 S. State St., Tel: (734) 647-2583.

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HEALTH AND SAFETY

In this section

 CAMPUS SAFETY AND SECURITY   

Each year on Oct. 1, the University of Michigan prepares and publishes an Annual Security Report and Annual Fire Safety Report The report contains detailed information about campus safety including emergency services, safety tips, University policies, state laws and additional support services. Additionally, it contains information about fire safety in on-campus housing, confidential crime reporting, missing student notification protocol, and a summary of the Statement of Student Rights and Responsibilities. The report also includes three-year statistics of reported crime, including bias-motivated crimes, on the Ann Arbor campus and adjoining properties in compliance with the Clery Act. To receive a complete copy, visit the University of Michigan Department of Police Department website at www.police.umich.edu and click on "Annual Security Report" or call (734) 763-3434. You can view a PDF of the 2014-15 annual report here. Additional safety and security information, including crime alerts and daily crime incident logs, can be viewed on the UMPD website at www.police.umich.edu. 

 VACCINATION POLICY      

The University of Michigan's policies and information about immunizations for new students can be found on the University Health Service website: www.uhs.umich.edu/immuninfo. Services are provided by appointment on weekdays. Contact them at (734) 764-8320.

 DRUG AND ALCOHOL ABUSE PREVENTION

Under the Drug Free Workplace Act of 1988 and the Drug Free Schools and Campuses Act of 1989, the University of Michigan is required to have an alcohol and other drug policy outlining prevention, education and intervention efforts and consequences for policy violations. The University of Michigan-Ann Arbor is committed to providing a safe, healthy learning community for all its members. Visit the U-M Office of Student Life at http://studentpolicies.umich.edu.

University of Michigan's Nondiscrimination Policy Statement
The University of Michigan, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of Michigan is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status in employment, educational programs and activities, and admissions. Inquiries or complaints may be addressed to the Senior Director for Institutional Equity, and Title IX/Section 504/ADA Coordinator, Office of Institutional Equity, 2072 Administrative Services Building, Ann Arbor, Michigan 48109-1432, 734-763-0235, TTY 734-647-1388. For other University of Michigan information call 734-764-1817.

Resolving complaints at the University of Michigan
The University encourages students and prospective students to address complaints relating to U-M's institutional policies and consumer protection issues first with personnel in the office, department, school, or college that led to the complaint alleged.  If needed, senior University administrators may also become involved to help resolve complaints. If you have concerns regarding the quality of instruction provided at the University or the University's ongoing ability to meet its accreditation requirements, you may contact the University's accreditor, the Higher Learning Commission of the North Central Association of Colleges and Schools, using the process described here: www.ncahlc.org/HLC-Institutions/complaints.html. If your concerns about the University involve consumer protection issues, you may contact the Consumer Protection Division within the Michigan Attorney General's Office using the procedure described here: www.michigan.gov/ag/0,1607,7-164-17331-42077--,00.html.

Compliance at the University of Michigan
The U-M Compliance Resource Center website (http://compliance.umich.edu) is a roadmap to compliance at the University of Michigan. It is part of a comprehensive compliance initiative coordinated through the Office of the Vice-President and General Counsel, at the direction of the President and executive leadership team, to map U-M's legislative and regulatory compliance obligations and activities from an institutional perspective. This website is intended to improve the accessibility of information about the university's regulatory obligations.

Information on this Website is Subject to Change:
Because of the nature of federal, state, and institutional guidelines affecting financial aid programs, the information contained in this website is subject to change.

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Office of Financial Aid * 2500 Student Activities Building, 515 E. Jefferson, Ann Arbor, MI 48109-1316 * Tel 734-763-6600 * Fax 734-647-3081 * financial.aid@umich.edu
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