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Beware of scams: Do not share your personal information

Our office has received reports of companies approaching students and recent graduates about student loan consolidation and forgiveness programs. Others are reporting that someone claiming to be from the federal government has called offering a "confirmation code" allowing students to access financial aid.

Do not offer personal information to companies that call you.

Remember: If it sounds too good to be true, it probably is. Don’t be lured by those making promises and involve your personal information.

Although there are times when our financial aid counselors call students and families to discuss a student account, we typically communicate with you by email or when you initiate a call to our office. Be advised:

  • We never ask for personal identifiers such as federal PINs, Social Security numbers, driver’s license numbers or bank account and credit card numbers over the phone. (When contacting our office, you will be asked for your UMID, however.)
  • We never ask you to wire money, make a deposit or share personal information such as Pay Pal or bank account numbers.
  • Do not click on links in emails from unknown companies, as they may contain computer viruses that can harm your computer.
  • Take care not to give out personal identifying information to marketing firms who call and request it.

For information about loan consolidation or repayment, visit the U-M Office of Financial Aid website www.finaid.umich.edu/ConsolidateLoans and www.finaid.umich.edu/RepayLoans. The Federal Student Aid website at www.studentaid.ed.gov also contains a wealth of information about consolidation and repayment options.

If you suspect you have been on the receiving end of a scam call or email, report it to our office and contact U-M Campus Police by calling 734-763-1131, emailing public.safety@umich.edu or texting 377911 for on-campus complaints or visit the Ann Arbor Police website at www.a2gov.org/government/safetyservices/Police and click on “file a police report” link for off-campus complaints.

If you have suspicions, obtain the name of the caller and contact us or just hang up and call our office for assistance at 734-763-6600.


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Office of Financial Aid * 2500 Student Activities Building, 515 E. Jefferson, Ann Arbor, MI 48109-1316 * Tel 734-763-6600 * Fax 734-647-3081 * financial.aid@umich.edu
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