Click on a question below to launch an audio presentation of the answer.  Each presentation opens in a separate window, which you can maximize to full screen mode for best viewing.  Assistant Director Thom Johnson ("TJ") lends his voice to the answers -- be sure your speakers are on to hear all the details!  We will add new questions and answers regularly on topics ranging from disbursement to Friend accounts, so please return to this page often.

Questions about Disbursement (Current U-M Students):

Q:  Why haven't I received my aid?

Q:  When will I receive my aid?

Q:  How will I know if I'll receive a refund?